What will I have to do when I don’t receive transaction result?
After completing the payment steps, if you do not get any results notice after 30 seconds, please contact Merchants (provide information unit sales on the website that you purchase) to get the result of transactions. You should not make further transactions to avoid being charged one.
What is OTP when paying by local ATM debit cards?
OTP is One Time password used for online payment. Issuing bank will send you OTP password via SMS or by using Token key.
What is Verified by Visa (VbV) or Master Card SecureCode?
Verified by Visa (VbyV) or MSC is a Visa/ MasterCard program designed to provide online merchants the added security of having Issuing banks authenticate their individual cardholders and qualify their online transactions for fraud protection or chargeback.
If you have enrolled 3D- Secure Program for your card with Issuing Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card, you really need to enter online payment password.
In case you forget your password or would like to get more information about VbV or MSC, please contact your bank.
Why does my card get declined; payment transaction get failed?
A payment transaction may not be successful for many reasons. Most common ones are listed below:
For cards of Visa, MasterCard only: Password of Verified by Visa or MasterCard SecureCode program maybe asked during your payment process, but you have skipped this authentication step.
For accurate information, please contact your card-issuing bank.
Do I need to activate Internet payment function for my card?